Shipping Costs
UK 2-3 Working Day from dispatch - Free Shipping (excludes Surfboard & Hamboards)
International - Calculated at checkout based on location
Standard UK
Many of our items offer Free UK Shipping unless otherwise specified on the product page. Some items incur a small postage fee and this will also be specified on the product page and will be automatically added to your order at checkout. You will be able to view any postage charges in your order summary before committing to buy. Our standard UK delivery is either via Evri Courier or Royal Mail. Delivery estimates for these services are approx 2-3 working days from dispatch (handling time approx 1 working day), and the price of this postage will be visible at checkout.
Surfboards and larger items are not covered in standard UK shipping, simply due to their size and weight. We have a variable shipping cost for Surfboards and this is added at checkout once a customer address has been added. Price ranges from £17.50 to £25 dependent on the specific surfboard or large item.
Surfboards Domestic UK
Standard UK (England, Wales, Scottish Lowlands)
Surfboards are not covered in standard shipping, simply due to their size and weight. We have a variable shipping cost for Surfboards and this is added at checkout once a customer address has been added.
As a guide, prices start from £17.50 for most foam surfboards. Maximum current price is approx £25 UK Mainland.
Surfboards are shipped via DX Freight or Parcelforce and delivery estimate for this service is 2 working days from dispatch.
Shipping Methods
We use a selection of UK couriers for domestic delivery. The vast majority of our items are dispatched via the Evri courier service. A tracking ID will be automatically sent to your email after dispatch. Check your inbox for our dispatch confirmation email. Follow progress of your parcel using the tracking link supplied in this email.
Dispatch Time - We aim to dispatch all orders within approx 2 working days from the date of order. Delivery estimate is added to this 'dispatch time' to give you estimated date of delivery.
'Made to order' items such as T-Shirts and Hoodies, have a lead time of approx 6 working days plus delivery times. If you're unsure, just drop us a message and we'll be happy to offer you further info.
Further Info
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location.
A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
Ordered item must be inspected for any potential damage at the time of arrival and reported within 48 hours. To report any damage on arrival, please tap the live chat button and leave your message along with your order number and email address. If you have some photos of the damage, please attach these to your message. We'll get back to you asap with a solution.
Santa Cruz Jacket Hideout Jacket
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