Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.
We accept MasterCard, Visa, Paypal and Amazon Payments. Goods will only be dispatched once payment has cleared.
bobgnarlysurf.shop is a trading name of Bob Gnarly Surf Ltd
Our prices exclude delivery. Delivery pricing is dependent on delivery method, country destination and weight, and will be shown at our checkout before confirming your order.
VAT is included in the price (unless otherwise stated) and will be charged at the standard VAT rate of 20% and is subject to change without notice. Bob Gnarly Surf Ltd is VAT registered (Vat No. GB152892393).
To make this process as simple and pain-free as possible, we request that you contact us to obtain your RAN (Returns Authorisation Number). Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.
Refunds And Exchanges
If for some reason you are not happy with your product you can return it to us for a refund or exchange.
In order to qualify for a refund or exchange, you must request your RAN within 30 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components.
The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.
You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.
Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects. If this does occur then please contact us to arrange a return of your item.
Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
This does not affect your Statutory Rights.
You will normally receive three emails from us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock. The 3rd email will tell you that your order is being shipped.
We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated and we will try to resolve the issue promptly.
The Order Status request facility is there for your convenience and allows you to highlight to us that you have yet to receive your order. If you are using this facility please ensure you complete all the required information and only submit a request once the estimated delivery time has elapsed or we may not respond to that request.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.
Please refer to the Delivery section for further information.
It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.
If no notification is made within this time period the buyer shall be deemed to have received the goods.
Duty/Import/General Sale Tax on International Delivery
For countries outside the EU there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges. We have provided an idea of the duty threshold on our website but this is for guidance only and may change at any time.
If local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly even destroyed. If your order is not returned to us we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.
If you have a valid Promotional Code then you can enter it into the Promo Code box on the checkout page and your order will be discounted accordingly. Please ensure that you check the expiry date and any limitations as they normally run for a limited time only and may be restricted to certain brands, products or categories. Please note that Promotional Codes are subject to change, can be withdrawn at any time and only one Promo Code can be entered per order. We do not accept Promotional Codes encouraging repeat custom if you cancel your original order.
If you have any issues with the use of Promotional Codes please contact our customer services department by our Contact Us form and we will get back to you as soon as possible.
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from Bob Gnarly Surf Ltd
Many of the products Bob Gnarly Surf Ltd sell should be used with high quality safety equipment such as helmet, gloves and kneepads. The extreme products we sell should be used in open spaces away from traffic and individuals should have a thorough understanding of how the product operates/handles before being left to ride/use the product alone. It is the responsibility of each individual to the purchase relevant insurance where applicable. Bob Gnarly Surf Ltd accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.
Security & Privacy Of Information
Any personal information provided to or to be collected by Bob Gnarly Surf Ltd:
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of ordering. This data is referred to in this policy as 'personal information'.
When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).
We will also collect non-transactional data should you enter a competition, take part in a survey, request an e-newsletter or contact surfdome.com or one of its other operating companies via email.
We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. If at any later stage you decide you would rather not receive such information please Contact Us and typing "NO EMAIL" in the question/comment box.
The information collected will also be used to help us provide further services on this site in the future.
We employ other companies and individuals to perform functions on our behalf, (i.e. when fulfilling orders), processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
Cookies - Our Policy; what and how we use them
A cookie is a small file and holds a certain amount of data, which the website can send to your browser. It may then be stored on your computer's hard drive and can be accessed by our web server. This cookie data can then be retrieved and can allow us to customise our web pages and services accordingly. It's important to clarify that cookies do not collect any personal data stored on your hard drive or computer.
You can find out all about cookies from this website AllAboutCookies.org.
Our website uses both persistent and session cookies:
Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them.
Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.
We have also developed relationships with carefully selected and monitored partners, to assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support customisation of adverts that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.
While these cookies do not store any personal details relating to you or your credit cards, please note we do not have access or control over the cookies and similar technologies that our partners use.
Should you choose to disable, reject or block our cookies, some parts of our website will not function fully, or in some cases, our website will not be accessible at all. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as enabling us to store items in your shopping basket between visits. Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. It is not possible to make a purchase unless you have cookies turned on and we recommend that you leave them turned on.
For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit AllAboutCookies.org.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Disabling cookies may result in loss of functionality of the website.
This website stores information about your account, your orders, and products which interest you. It is used to manage your account and process your orders.
Personal data may be used to send triggered emails, such as cart abandonment and purchase confirmation emails. And to personalise marketing, for example, to suggest products related to your previous purchases.
It may also be used to send you special offers and product news by email.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by surfdome.com. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Please see our Security policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorised access to your password and to your computer.
Be sure to sign off when you have finished using a shared computer.
You do not have to provide surfdome.com with any of the information requested, however your computer will need to accept cookies to enable you to place orders.
Bob Gnarly Surf Ltd does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may order from Bob Gnarly Surf Ltd only with the involvement of a parent or guardian.
Bob Gnarly Surf Ltd will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should make contact via our contact page.
If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Internet Fusion Ltd will be posted here and will take effect immediately. Internet Fusion reserve the right to amend the terms and conditions without notice. This policy was last updated in January 2019.
Tell Us What You Think?
Bob Gnarly Surf Ltd welcomes your questions and comments about privacy.
If you have any questions please Contact Us, or by post at the address shown above.
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